Shipping policy

Shipping Policy for

Nyvrix Store

Effective Date: May 2, 2026

Thank you for shopping with Nyvrix Store. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Shipping Coverage

We currently ship across Egypt and may offer international shipping to selected countries and regions.

International shipping availability may vary depending on the destination and courier restrictions.

2. Order Processing Time

Orders are typically processed within 1–3 business days after order confirmation or payment verification.

Processing times may be extended during:

  • High-demand periods
  • Holidays
  • Product launches
  • Preorder fulfillment periods
  • Unexpected operational delays

Customers will be notified if significant delays occur.

3. Delivery Time Estimates

Estimated delivery times:

Egypt Orders

  • Cairo & Giza: Same day or approximately 1–4 business days
  • Other governorates: approximately 2–7 business days

International Orders

  • Delivery times vary depending on destination country, customs processing, and courier operations.

Delivery estimates are not guaranteed and may be affected by factors outside our control.

4. Shipping Partners

We may use third-party courier services and other logistics providers to fulfill deliveries.

Once an order is transferred to the courier, shipping timelines become partially dependent on the courier provider.

5. Shipping Fees

Shipping costs are calculated based on:

  • Delivery location
  • Order size and weight
  • Shipping method selected

Shipping fees will be displayed during checkout where applicable.

6. Order Tracking

Tracking information may be provided once the order has been shipped.

Customers are responsible for monitoring shipment updates and ensuring availability to receive the order.

7. Failed Deliveries & Incorrect Addresses

Customers are responsible for providing accurate shipping information.

Nyvrix Store is not responsible for delivery failures caused by:

  • Incorrect addresses
  • Incorrect phone numbers
  • Customer unavailability
  • Refusal to accept delivery

Additional shipping fees may apply for reshipment attempts.

8. Delayed Shipments

While we aim to deliver orders within estimated timeframes, delays may occur due to:

  • Courier delays
  • Weather conditions
  • Customs clearance
  • Political or logistical disruptions
  • High shipping volume periods

We are not liable for delays caused by third-party shipping providers or circumstances beyond our control.

9. Damaged or Lost Packages

If your order arrives damaged or appears lost in transit:

  • Contact us within 24 hours of receiving the shipment.
  • Provide clear photos/videos of the package and product condition.

Claims submitted after the reporting window may not be eligible for review.

Investigations may require coordination with the shipping provider before resolution.

10. International Shipping & Customs

International customers are responsible for:

  • Customs duties
  • Import taxes
  • VAT charges
  • Any customs clearance fees imposed by their country

Nyvrix Store is not responsible for delays caused by customs processing.

11. Preorder Products

Orders containing preorder items may ship later than standard products.

Estimated shipping dates for preorder products are subject to supplier and manufacturing timelines and may change without notice.

If an order contains both in-stock and preorder items, shipment may be delayed until all items become available unless otherwise stated.

12. Contact Us

For shipping-related questions or support, contact:

Nyvrix Store
Email: nyvrix.store@gmail.com
Phone: +20 105 576 8783
Address: New Cairo City, Cairo, Egypt, 11835